Crawford & Company recognises that brokers play a crucial role for many commercial customers, helping to select the most appropriate insurer and focus on customer satisfaction to drive retention.

We see the broker as a key partner so have a team dedicated to brokers. That team coordinates activity and acts as the broker’s primary point of contact, keeping them fully involved and up-to-date throughout the claim

Services Include

  • Central intake available for broker instructions
  • Customer triage to establish “what really matters most” to the client
  • Coordination of activity by claims adjuster and any other suppliers
  • Out of hours support for 24/7 response and emergency assistance
  • Corporate and real estate client nominations
  • Scheme management


  • Dedicated team keen to build relationships and understand broker-specific requirements
  • Central point of contact for effective and regular communication
  • Broker kept involved throughout the claim for a high quality service
  • Nominated claims adjusters available for corporate and real estate clients
  • Management Information option
  • Access to Crawford claims system option
  • Trusted partnership approach with broker and insured


Miles Hyland
Head of Business Development, UK & Ireland
T: +44 7469 088688

BrokerCare Charter

Our BrokerCare promise to you is:
  • to involve you and your customer throughout the claim
  • to deliver a high quality claims service
  • to focus on business recovery and minimise disruption
  • to control claims costs to the benefit of all parties
  • to understand your needs ensuring a close relationship